FAQ

Is online physical therapy right for me?


Most of the common musculoskeletal conditions can be treated online! Our licensed physical therapists will use clinical judgement to determine if your condition/diagnosis is appropriate for online treatment. Rest assured, if we cannot help you we will refund you 100% and refer you to the appropriate healthcare professional in your area. We are here to help you.




Do I need a referral/prescription from my physician?


Currently, all 50 states allow some level of treatment from a licensed physical therapist. We hold multiple state licenses. There my be some restrictions based on your state. If you have questions, please use the chat feature to talk directly with a physical therapist.




What is online physical therapy?


It involves more creativity and expertise for a physical therapist to treat you through secure video feed. Your therapist will start with a thorough subjective assessment to determine your diagnosis, mechanism of injury, and associated symptoms. Next, you may be asked to do some movements to provide further clarification into your symptoms and possible solutions. In your treatment, the therapist will provide education for self-guided care and insight into your steps in rehabilitation. Most patients feel significant improvement in as little as 3-6 sessions.




How do I know if I am doing exercises right?


We want to make sure that you know the exact techniques and performance of the exercises prescribed to help you get better. The physical therapist will demonstrate and ask you to demonstrate back to confirm understanding. Additionally, make sure you have some room behind you when on the video conference as the therapist may ask you to take a couple steps back to get a better visual of performance. If you request, the therapist can record the session and make it available to you so that you can go back and watch it to ensure you have good technique. You will have opportunity to master the techniques and ask as many questions as you need. All sessions are 1-on-1 to ensure your concerns are addressed.




All physical therapy sessions are 1-on-1?


Yes! One of the perks of online physical therapy is no more over crowded clinic with minimal interaction with your PT.




What about health coaching?


Health coaching is NOT physical therapy but is provided by a licensed physical therapist. It is a comprehensive approach to wellness with emphasis on fitness, nutrition, sleep, and mindfulness. This program is aimed at allowing you to reach your full potential in your career, home life, and health. If you have a specific injury to address, it is recommended you choose physical therapy.




Can I do both coaching and physical therapy?


If you have a specific injury, we want to address that first. Many physical therapy patients transition into health coaching once they are feeling better if they want to maximize their potential. If you have specific questions about the differences between coaching and physical therapy, please feel free to use the chat or send an email to liz@alphawavept.com




What is the deal with Alpha Wave PT?


Alpha brainwaves are dominant in the meditative state. Think of these waves as "being in the here and now," a time when your brain is relaxed and only thinking of this moment. These waves can boost creativity, mental clarity, calmness and mind/body integration. When your brainwaves are out of balance, you are out of balance. Over arousal in certain areas can cause anxiety, depression, chronic pain, and insomnia; among other debilitating conditions. Alpha Wave PT is here to help you achieve your alpha through a whole body wellness approach with a focus on fitness, nutrition, sleep, and mindfulness. We want to empower you to reach your potential through enhanced self care in these pillars of health. That's the deal!




What forms of payment do you accept?


Credit card payments and PayPal




I am ready to book. What happens next?


After you select an available time and book the appointment, you will pay and receive an email confirmation of payment and the next steps. You do not need to download any software, but is recommended that you "show up" to your appointment a few minutes early to make sure you can get into the video chat without technical difficulties.




Do I need special equipment?


All you need is a camera with audio capabilities. This could be a laptop, desktop, or even your smart phone.




Do you accept my insurance?


Online physical therapy services are considered out-of-network by all insurance providers. As such, we are a cash pay service. HOWEVER, in light of recent events and the concern for safety of their beneficiaries many states and carriers are covering these services. You are encouraged to submit to your insurance for reimbursement if you desire. We cannot submit billing to your insurance provider but we can provide you with proof of services.




What is your refund and cancellation policy?


All sessions are prepaid and sales are final. If an emergency occurs and you need to reschedule please email your therapist as soon as possible. No-shows at time of appointment will not be refunded.





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